Refresh is the market leading renovation brand in New Zealand and Australia, and has recently established in the UK. The USA will be established in the next year or two.
Our vision is to establish the leading national renovation company in the USA. Refresh has world leading systems and processes and delivers a superior customer experience, based on a defined methodology. Our methodology is designed to deliver certainty, manage renovation risks, and provide an excellent customer experience.
Refresh plans to establish franchised operations all across USA. Each franchise will be an independent licenced operator. Refresh licences are valuable, and this means that only the right people will be given the opportunity to acquire an operating licence. Our franchise selection process is rigorous. We provide ongoing training, and comprehensive monitoring of service levels and the business health of all franchisees.
Everyone has heard stories of renovation nightmares. Refresh exists to address the kinds of significant issues in the industry, which have been predominantly caused by the industry structure (e.g. independent small trade-based operators). Our scale allows us to provide and continually invest in systems and processes which are designed to deliver unsurpassed customer outcomes.