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We came across Refresh Renovations through television advertisements and commercials specifically on the Living channel. It was important to us when we chose Refresh Renovations to consider company, service, quality and price. We wanted a complete professional package, with a personal touch. This is where the likes of Refresh Renovation specialists Lia, and Charmaine were able to work their magic.
The team at Refresh Renovations, especially Charmaine Davis, allowed for us to have a positive relationship with every aspect of such a large project. Charmaine was the main point of contact throughout the entire renovation. This was important, as she fully understood our vision, needs and drivers with us having full confidence in her to make it work.
Charmaine invested a lot of time during the design process to ensure the design concept was thorough and reflected the vision. Options were presented, which was very helpful as it gave us different perspectives/alternatives and some good ideas on how to realise our vision. Charmaine guided us all the way along during the selection of products and fittings and we trusted her advice and this saved a lot of time. Final designs were completed once all the key decisions were agreed by us – which we loved!
Our budget and priorities did not always match and hence there was quite a lot of discussion before we made our final decisions. Having options and alternatives presented to us was helpful in making the decisions. At times, trade off decisions were consciously made.
There was so much happening at any point in time, having a project manager managing the workflow, subcontractors and issues was crucial. Lia was the project manager supported by a project coordinator. The team worked very well together although there were a couple of new players.
We were well informed on a timely basis and were kept up to date where necessary. We had quite a few issues for various things and decisions had to be made quickly to keep the project moving especially towards the end. Refresh Renovations did a lot of running around for us, managed the professions extremely well and we appreciated the final clean ups which were done personally.
We would recommend Refresh Renovations and the help of Charmaine Davis to ensure your renovation runs to plan with an exceedingly good home at the end. Refresh Renovations are very professional and customer-focused. They have really brought our vision to life and delivered a quality outcome. Homeowners should be aware though that major projects do take time, and that there are often procedures and hiccups that occur, but at the end of the day Refresh managed to ensure our home was as close to what we imagined as possible.”
After having suffered a series of botched bathroom renovations over the span of many years, I decided to employ Refresh Renovations. For 14 years we hadn’t enjoyed using our two bathrooms and we had a considerable leaking problem from both showers.
From the moment Refresh and Lia Boersma were engaged, Charmaine our project manager, took a quiet yet totally reliable control of the project. Together with thoroughly professional builders (Gareth and Boe), Plumbers (Graham and Connor), Tilers (Andreas and Peter) and glass installer (Phil), they left us with beautiful bathrooms with we can enjoy. The tilers were so good I got them to retile the kitchen as well.
Thanks to everyone involved. You restored my faith in New Zealand’s building profession.
I am very pleased with my new kitchen fittings. From the outset of this work, it was a pleasure to deal with Lia and Tina. To me, it was a great advantage having two women as project managers rather than two men, especially at the initial planning stages of the project. I would have never thought of the scullery/pantry idea.
May I also say a word of praise for all the various tradesmen who fitted it out, they did a good job and quickly. Also, they were, without exception, very polite and pleasant to deal with. In future, where appropriate, I will recommend your company.
I recently used Lia Boersma and her team at Refresh Renovations for a new Kitchen renovation including extending my kitchen out by 3 metres.
As a widower without much experience about renovation work (my wife did all our previous renovations!), I was very apprehensive about what was required. This is where Refresh Renovations exceeded all my expectations, firstly from Charmaine Davis who assisted me with the design and purchasing the cabinetry, bench appliances etc and Katie from Mastercraft then, after Charmaine left, Lia took over and continued the process seamlessly.
Special mention also to firstly Milo who managed the overall project. Milo stated on the first day that we met that he wanted to treat my build as if it was his own home and that he wanted this overall experience to be a pleasant one for me. He was absolutely true to his word and kept me informed all along the way. I would recommend him to anyone doing a renovation project. Many Thanks Milo.
Can I also pay mention to the builders Ben & Tyler who worked diligently and were incredibly friendly, we got along really well. This could be said also for the others involved in each part of the project, Stan the electrician, Tony the plumber, Andrew from Mastercraft, the lads who did the flooring (who stayed to well after 7 pm to get the job done) and of course Fraser, the painter. These were some of the guys I met and had a friendly relationship with. That does not denigrate from the others involved in the project, who did their job professionally, but at times when I wasn’t there so I didn’t always get to meet them.
Finally Lia, many thanks for providing me with a great experience and I am absolutely thrilled with the final result. I spend most of my time now in the new kitchen which also has a living area component to it and I love every moment of it.
Next time I do renovations I will be looking nowhere further than Refresh Renovations and will recommend you to others absolutely.
I commissioned Lia and her team to do an extension at my property, I found Lia and her team to be very helpful, trustworthy and the quality of the work was of a very high standard. The organisation and communication was excellent, overall I'm extremely pleased with the whole project and the way it turned out. The house now looks very modern and the extension doesn't look like an extension, it looks as it is part of the house.
Very happy with every step of our bathroom refurb, from initial contact - to design - to installation. Asif and his team were all helpful, knowledgeable and very pleasant to deal with, giving us great advice and making much better use of our bathroom space then we ever would have done! Attention to detail was also impeccable and Asif made sure that all loose ends / snags were picked up and finished on time. Definitely recommend.
Great service and advice on how to start my bathroom renovation and what I needed to think about. The design consultation service Paul Cree and team provided was very much appreciated and great ideas were offered that I hadn't even thought of. Recommended.
Looking at quotations for a kitchen/dining room project and although we did not go with Refresh Renovations we were very impressed with the professionalism and dynamic approach this business and Newton took.
Michael and his team were excellent to deal with. They committed to a time frame and budget and were able to stick to it with no surprises along the way. The way they went about the quote allowed them to understand what we wanted. I would use them for future renovations.
Kelley and her team were brilliant from start to finish with our project, so pleased with the results.
Alex is such an awesome person. He is so knowledgeable and efficient and incredibly understanding. We can't thank him enough for guidance.
Marcus was very professional. He worked within our budget without sacrificing the quality. We will definitely recommend him. Very honest and professional.
Fantastic service and quality. Managed all aspects for us (we were interstate) with a very easy helpful app to check progress and changes (or phone and email). We found Refresh by accident but we really fell on our feet. Very very happy. Renovation specialist - Paul Cree.
Paul and the rest of his team were amazing. They did a splendid job with my extension and kept everything within my budget. I will definitely be using Refresh Renovations again in the future.
I definitely made the right choice leaving my renovation needs to Hashim from Refresh Renovations. Hashim's professionalism and experience came to fore right from the start, where we generated design ideas through to the quoting and delivery process. I'm particularly thankful for his constant research and management of tradies, architects, consultants and private certifiers. Breaking down my external wall and building an outdoor deck didn't come without obstacles, especially from our local council and certifiers. But Hashim pushed through and fought for our family, which now not only opened up our house but gave us a home to be proud of! I look forward to our next project.
Pleasant people. Really listen and come up with an effective plan that they see through with a high standard of work. Renovation specialist - Wayne Gordon.
My experience with Lia and her design team has been outstanding. New to renovation, and living overseas, I approached the idea of work on my house with some anxiety. The team at Refresh Renovations talked me through every step - making sure I was comfortable with the process. They spent the time to find out exactly what I envisioned the end result looking like. Their patience, creativity, clarity and genuine personal investment in the process has made the experience wholly enjoyable. Thank you!
The completely non-stressful way to do renovations. Get Refresh! Lia and her team did a great job on our ensuite - just what I wanted. This is the second time I have used Refresh - the first time involved a cost-effective solution to our garage and parking issues. It is fantastic. Refresh listens and comes up with a solution based on the customer's needs and budget. Would highly recommend.
Great communication, always willing to work with you and make time when needed. Our renovations were completed within expected time and very high quality. Steve and team thank you.
Hayley and her team were so easy to work with! They do everything by the book and keep to their word with timelines. The quality of work is impeccable and the outcome exceeded our expectations! We especially loved the app we were able to use to watch the daily progress and see all the things we needed to complete. We highly recommend REFRESH for your renovation needs!! Call Hayley and get her to come out and give you some great ideas for your project!