- Filter projects:
Refresh and their team have been great about communicating and listening to us as clients.
Right from the start our ideas were listened to, lines of communication were open and the service was exceptional. We were also given very good advice, where needed. We have already recommended Refresh Renovations to others, due to the above-mentioned reasons and the quality workmanship.
I value excellent customer service and communication and to date Paul has absolutely delivered both. He has made the process easy and we feel we are in safe hands.
I found everyone friendly and easy to communicate with and the finished product is wonderful. I would personally like to thank Refresh for their patience and understanding.
No other renovation company would spend Refresh's amount of time making sure everything goes exactly how you want it to.
The team offered courteous and helpful advice and coordination of sub-contractors.
They showed professionalism in their procedures and reliability with regards to times, advice and perfection.
Refresh Renovations handled our project in a timely and professional manner, with attention to detail and quality workmanship, whilst taking away the common stresses of dealing with and coordinating different tradespeople. The project manager always listened carefully to our wishes and dreams for our home and ensured that they were realized. We are extremely happy with the outcome.
I was a little nervous about undertaking my first big renovation, but from the very start I felt very confident with the team from Refresh Renovations (Stephen Cox).
I was highly impressed with the team of tradesmen - it was clear they had been hand-picked for their experience, quality of workmanship and attention to detail. The whole process was seamless from start to finish. The project was so well managed and streamlined that it honestly was so stress-free. I was also very happy with the transparency with costs, so there were no hidden surprises at the end.
The finished product is the most amazing bathroom which looks truly 'refreshed'. I really can't speak highly enough of Refresh Renovations and for my next renovation I wouldn't even consider going to someone else.
The team at Refresh Adelaide listened to what I wanted and they kept me well informed throughout the renovation.
Refresh worked extra hard to deliver what I wanted on time and within my budget. Excellent service!
Refresh was so easy to deal with, very friendly and kept me up-to-date with what was happening.
Refresh came out and did a good job of plastering work and despite some personnel hick-ups, pushed through to complete the job within a reasonable time frame and within budget.
Everything was handled exceptionally well from consultation, design, planning, etc. I was kept well informed by Refresh and any issues and problems were dealt with promptly including additional work that needed to be done. The finishes and outcome were even better than I could have imagined.
Refresh did a good job, worked to agreed timetable and managed the tradies well. Thought well about the design and came up with really unusual ideas. Very considered in their thinking and not pushy at all. We liked their professional approach.
Our project Manager was superb! He really helped us with selections etc.
Refresh Renovations have been a pleasure to deal with, especially Alan from Christchurch. This is the third undertaking we’ve had with Refresh in two different properties from: full bathroom, full kitchen, all flooring, retrospective double-glazing and now landscaping renovations. He goes above and beyond in understanding the client’s perspective and tastes and will provide advice accordingly in regard to design and costs. The cost is higher than some but an exceptional project manager definitely makes a big difference; I could rest easy in knowing that progress is being made and all I have to worry about is confirming designs, choosing colours, plants etc. Communication is great and he will keep you updated on current and future progress. Though we’ve had delays in completion, this has been managed to ensure quality is up to the highest standard. We will not hesitate to use Alan’s services again.
It is our pleasure to share our experiences with Refresh, and in particular Wayne Gordon.
For a number of reasons we owned two houses, one in Wellington and one in Levin, but age and health changes determined that we had to decide where we were going to live. We chose Levin but we had inherited the house some fourteen years earlier, and nothing had been done to it other the painting the exterior, so we determined that we wanted to do a full renovation to bring the house up to date. Having been involved in renovations earlier, knowing your tradesmen was of extreme importance. To start the process we visited the Home Show in Palmerston North to see what was available. There were various variations of help available, but we were recommended to visit the Refresh stand to see what they could offer.
I can remember my opening remark “I am 71 years’ old, and we have a number of renovations to do, and I don’t want hassles!”
We firstly met Wayne’s wife, Anna, and later Wayne, and the first thing that impressed was their listening abilities, and the lack of high pressure salesmanship. They were nice people.
Our major dealings have been with Wayne, so I should start with our impressions of him. He is ex-army, and the one thing that impresses, not just with us, but also with the tradesmen he employs, is his organisation. He organises when each one will be required, and manages this as the contract goes on so that their visits to the work site are as productive as possible, and not done on a crisis basis. His documentation is exemplary, and he keeps in regular contact as the project proceeds. He was often at the site, and we got regular emails bringing us up to date. He is very pleasant to work with, and there was nothing he was not prepared to help with.
How the project proceeded
First Wayne came and we went through the house outlining the changes we wanted to make. All of the time (and ever after) he took copious notes. After that he brought in the tradesmen he works with to look at their part of the project. It was clear that they all enjoyed working with Wayne, and they were invariably pleasant, attentive and well skilled. All through the project they would talk to us about what they were doing, and often suggest enhancements
There followed a detailed specification, (after which we scaled down our desires - no surprises there), and further specifications followed, sometimes accompanied by a further visit from the tradesmen involved, until we arrived at a specification we were happy with, and an agreed price. Then followed to formal contract, and even with this he showed flexibility to ensure that both parties were comfortable with the contract. Thereafter, that was the agreed price. Any changes we made (and this is inevitable) after that were treated as variations, and priced and agreed before continuation. The documentation was terrific. There were changes, and occasionally delays, but all of the time we were fully informed. At times we made our own purchases, but often Wayne had contacts that ensured that even then we got the best price we could. If we ordered something, for example the toilet we chose which didn’t turn out to be quite what we were looking for, Wayne would return it and get what we did want. All of this was done with good humour, and a genuine concern that we should be happy with the finished product. If we couldn’t get what we wanted (for example the tiles in the bathroom) from his normal suppliers, Wayne himself went around the other suppliers to source exactly what we wanted.
All through this time Wayne was keeping us informed, sometimes by email, sometimes by text and sometimes by phone. Whenever we visited the site, there was always a tradesman wanting to talk to us to ensure that they were doing exactly what we wanted.
There was only one genuinely bad day. As part of the process we had put our Wellington house on the market. We sold by tender and got a price we couldn’t refuse, but we had to be out of the house in a fortnight, a week before Christmas, whereas we thought we would be transferring in about mid January. At the stage we signed the Purchase and Sale Agreement our Levin house was completely uninhabitable. In Levin everyone worked as hard as possible to get things finished, but when the fateful day came we arrived in Levin with things still in a mess. Wayne came in the driveway he said, “Don’t worry, you will be in the house and able to lock up before I go home tonight”. And we were! Wayne brought a vacuum cleaner with him and started on the ghastly process of cleaning up the dust from the building and rendering of the walls, and anything else he could do to help. Nothing was too menial. It was a while afterwards before we could live in the property, but we were able to stay with a relative for a week, and Wayne kept the pressure on to ensure that the essential work was finished, at least to the stage that the house was habitable. Given this was the week before Christmas, no mean achievement.
We are nearly finished now, with all of the extras that needed to be done once the renovations were finished – new carpet on the floor, repairing some windows where catches were old etc.etc. Wayne is still as attentive now, at the end of the contract as he was at the start, and has an impressive number of contacts for any tasks that come up, for example a furniture repairer to fix a dining room table which had been damaged by the carrier on the way from Wellington to Levin. Again, these have also been highly skilled professionals. Again, Wayne has acted as liaison to see that the work was done.
In short, we would not hesitate to have Wayne manage another renovation in the future, and we cannot recommend the Refresh Renovations Palmerston North franchise highly enough. If the other franchises meet Wayne Gordon’s standard, you too will be well pleased.
Bill and Marie Hinkley
Dear Wayne and team,
I would like to thank all the team for the magnificent work you did for me last year when you changed my toilet and bathroom to my new combined bathroom. The new bathroom is everything I wanted it to be and I am very pleased with it. Thanks for making the process so easy for me.
It was a real pleasure working with you.
I have waited 17 years to complete the renovations on my home, over these years I must have employed some of most unreliable and marginally honest trades’ people that Auckland has to offer. This time I was determined that the work would be done properly and by folk I could trust.
From the outset Jim impressed me; straight-forward, honest, imaginative and thorough. After a few initial conversations Jim returned with advice and quotes. In addition, he was able to present ideas that I had not considered. The plan was exactly what I wanted and I felt comfortable to leave the country for a month safe in the knowledge that Jim and his team were dealing with the work. Whenever there was a decision to make Jim ensured that it was within my budget and kept clear and open communication with me about the job while I was not around.
I really valued the contacts and relationship that Jim and the Refresh team were able to bring to the job. Choosing kitchen units, bathroom units, tiles and the multitude of other products associated with the renovation was a very easy process.
Not having to deal with sub-trades is worth its weight in gold, I could focus on my day job and not feel that I was having to do two jobs at the same time.
While the roof was being replaced Jim realized that one part of the house was not insulated – a small gift from a prior tradesman. In a gesture of real generosity Jim did this at no charge. There were many other instances of Jim’s thoughtfulness and kindness.
I would recommend Refresh Renovations and Jim Gleeson in the highest terms possible. If you want work professionally completed with good humor and on budget then I suggest you have a conversation with Jim.