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It was clear what our wish-list was, but this didn’t always quite line up with our budget and Lia managed this very well  – we’ve just never learnt how to do that when we’ve tried to do it by ourselves.

Lia was very hands on right through from concept through to completion, including managing the drawings process, council approvals, liaising with suppliers, and offering knowledge on the selection of products.

There’s genuine complexity with some of this stuff, Lia was really good. Occasionally we’d make a call and say something’s not right, and she was nothing but proactive in owning the issue with us and making it right.

We were extremely pleased with the end result.

Scott McCallum

Thank you so much Refresh, Lia and team for making our bathroom renovation so easy and for taking care of all the details for us, especially in seeking out all the fixtures and fittings we wanted and managing the schedule and tradies. The whole experience was very low stress and now we have a light and modern bathroom instead of a dark outdated one – wonderful.

Cate

The team I dealt with (Lia Boersma) were friendly, honest, efficient and had great communication.

James Skinner

We had renovated a previous house ourselves and knew this would be a large job. We were attracted by the idea of having the work professionally project managed to ensure that it was done on time and to budget. We initially met Lia at a home show and were impressed enough to request a site meeting to talk through what we wanted done. After discussing our ideas with them and suggesting solutions, Lia and her team began putting together a design. Lia was excellent at preparing the initial quote, finding ways to fit the work we wanted done into our budget, and then overseeing the ongoing work with (construction manager) Milo. We were particularly impressed with her estimates as they were pretty much spot on…(She) was unfailingly polite and patient in her dealings with us and managed our expectations well. She also provided good advice about interior design.

Linda & Paul

We’re still often finding ourselves just staring at the finished article and marvelling at what our home looks like now. A big thank you to Refresh, Lia and all involved.

Paul Molloy & Lisa Maria

Lia and her team are dedicated to providing an exceptional quality service. They are passionate about helping their clients and ensuring that they meet their needs and support them through the process. Highly recommend!

Charlotte Moodie

Although, in the end, we decided not to proceed on a conversion idea, the service we received from Lia and her team was exemplary. Our wishes were respected and the options available to us were clearly explained. We felt fully informed and are confident that we received the best advice at all times. We are more than happy to confirm this comment at any time.

Geraldine & Ray Coats

Lia and her team are customer-focused, efficient and extremely effective at what they do. Solutions are based on the customer's needs and budget. Would highly recommend using Refresh for a worry and hassle-free renovation - imagine someone else organising everything and tradies coming on time!! Wonderful.

Jane Coster

Lia has worked with us on some renovations to our nearly 100-year old house, and we are very pleased with the outcomes. The overall quality of the workmanship has been very high, and Lia has been practical and pragmatic in dealing with any changes that arose as we went along.

Stephanie Hill & Ravi Dass

We came across Refresh Renovations through television advertisements and commercials specifically on the Living channel. It was important to us when we chose Refresh Renovations to consider company, service, quality and price. We wanted a complete professional package, with a personal touch. This is where the likes of Refresh Renovation specialists Lia, and Charmaine were able to work their magic. 

The team at Refresh Renovations, especially Charmaine Davis, allowed for us to have a positive relationship with every aspect of such a large project. Charmaine was the main point of contact throughout the entire renovation. This was important, as she fully understood our vision, needs and drivers with us having full confidence in her to make it work. 

Charmaine invested a lot of time during the design process to ensure the design concept was thorough and reflected the vision. Options were presented, which was very helpful as it gave us different perspectives/alternatives and some good ideas on how to realise our vision. Charmaine guided us all the way along during the selection of products and fittings and we trusted her advice and this saved a lot of time. Final designs were completed once all the key decisions were agreed by us – which we loved!

Our budget and priorities did not always match and hence there was quite a lot of discussion before we made our final decisions. Having options and alternatives presented to us was helpful in making the decisions. At times, trade off decisions were consciously made.

There was so much happening at any point in time, having a project manager managing the workflow, subcontractors and issues was crucial. Lia was the project manager supported by a project coordinator. The team worked very well together although there were a couple of new players.

We were well informed on a timely basis and were kept up to date where necessary. We had quite a few issues for various things and decisions had to be made quickly to keep the project moving especially towards the end. Refresh Renovations did a lot of running around for us, managed the professions extremely well and we appreciated the final clean ups which were done personally.

We would recommend Refresh Renovations and the help of Charmaine Davis to ensure your renovation runs to plan with an exceedingly good home at the end. Refresh Renovations are very professional and customer-focused. They have really brought our vision to life and delivered a quality outcome. Homeowners should be aware though that major projects do take time, and that there are often procedures and hiccups that occur, but at the end of the day Refresh managed to ensure our home was as close to what we imagined as possible.”

Sandy Natha & Eamonn Wilkie

After having suffered a series of botched bathroom renovations over the span of many years, I decided to employ Refresh Renovations. For 14 years we hadn’t enjoyed using our two bathrooms and we had a considerable leaking problem from both showers.

From the moment Refresh and Lia Boersma were engaged, Charmaine our project manager, took a quiet yet totally reliable control of the project. Together with thoroughly professional builders (Gareth and Boe), Plumbers (Graham and Connor), Tilers (Andreas and Peter) and glass installer (Phil), they left us with beautiful bathrooms with we can enjoy. The tilers were so good I got them to retile the kitchen as well.

Thanks to everyone involved. You restored my faith in New Zealand’s building profession.

David

I am very pleased with my new kitchen fittings. From the outset of this work, it was a pleasure to deal with Lia and Tina. To me, it was a great advantage having two women as project managers rather than two men, especially at the initial planning stages of the project. I would have never thought of the scullery/pantry idea.

May I also say a word of praise for all the various tradesmen who fitted it out, they did a good job and quickly. Also, they were, without exception, very polite and pleasant to deal with. In future, where appropriate, I will recommend your company.

Ruby Woodward

I recently used Lia Boersma and her team at Refresh Renovations for a new Kitchen renovation including extending my kitchen out by 3 metres.

As a widower without much experience about renovation work (my wife did all our previous renovations!), I was very apprehensive about what was required. This is where Refresh Renovations exceeded all my expectations, firstly from Charmaine Davis who assisted me with the design and purchasing the cabinetry, bench appliances etc and Katie from Mastercraft then, after Charmaine left, Lia took over and continued the process seamlessly.

Special mention also to firstly Milo who managed the overall project. Milo stated on the first day that we met that he wanted to treat my build as if it was his own home and that he wanted this overall experience to be a pleasant one for me. He was absolutely true to his word and kept me informed all along the way. I would recommend him to anyone doing a renovation project. Many Thanks Milo.

Can I also pay mention to the builders Ben & Tyler who worked diligently and were incredibly friendly, we got along really well. This could be said also for the others involved in each part of the project, Stan the electrician, Tony the plumber, Andrew from Mastercraft, the lads who did the flooring (who stayed to well after 7 pm to get the job done) and of course Fraser, the painter. These were some of the guys I met and had a friendly relationship with. That does not denigrate from the others involved in the project, who did their job professionally, but at times when I wasn’t there so I didn’t always get to meet them.

Finally Lia, many thanks for providing me with a great experience and I am absolutely thrilled with the final result. I spend most of my time now in the new kitchen which also has a living area component to it and I love every moment of it.

Next time I do renovations I will be looking nowhere further than Refresh Renovations and will recommend you to others absolutely.

Murray Burnard

I commissioned Lia and her team to do an extension at my property, I found Lia and her team to be very helpful, trustworthy and the quality of the work was of a very high standard. The organisation and communication was excellent, overall I'm extremely pleased with the whole project and the way it turned out. The house now looks very modern and the extension doesn't look like an extension, it looks as it is part of the house.

Michael Rebucha

Very happy with every step of our bathroom refurb, from initial contact - to design - to installation. Asif and his team were all helpful, knowledgeable and very pleasant to deal with, giving us great advice and making much better use of our bathroom space then we ever would have done! Attention to detail was also impeccable and Asif made sure that all loose ends / snags were picked up and finished on time. Definitely recommend.

Janet Larby

Great service and advice on how to start my bathroom renovation and what I needed to think about. The design consultation service Paul Cree and team provided was very much appreciated and great ideas were offered that I hadn't even thought of. Recommended.

Angsty Rossini

Looking at quotations for a kitchen/dining room project and although we did not go with Refresh Renovations we were very impressed with the professionalism and dynamic approach this business and Newton took.

Matthew Cramp

Michael and his team were excellent to deal with. They committed to a time frame and budget and were able to stick to it with no surprises along the way. The way they went about the quote allowed them to understand what we wanted. I would use them for future renovations.

Kevin Shapter

Kelley and her team were brilliant from start to finish with our project, so pleased with the results.

Liz Saunders

Alex is such an awesome person. He is so knowledgeable and efficient and incredibly understanding. We can't thank him enough for guidance.

Naketa Ikihele